Aftermarket Policy

You can enjoy rights of repair, replacement and refund in the valid period based on warranty services.

POMP mobile phone provides you with the following services:

1, since your 7 days, the mobile phone host appeared the form of mobile phone product performance fault listed performance failures. Examined by pomp after-sales service center, on the basis of your choice, you can choose free of charge for return, replacement or repair.

2, since your purchase within 8 - 15 days in, mobile phone host appeared the form of mobile phone product performance fault listed performance fault. Examined by pomp after-sales service center, on the basis of your choice, you can choose free replacement or repair.

3, since your purchase within 12 months, the mobile phone host appeared "mobile phone commodity performance failure table" listed performance of the situation. Examined by POMP after-sales service center, based on your choice, you can enjoy free repair.

4, Problem of software caused by rooting, you can go to our designated inspection sites for free rooting. You can also send the mobile phone to my company's after-sales department for free rooting (courier fees paid by users themselves).

Important Hints

The following circumstances do not belong to the scope of warranty services:

1, Maintenance, misuse, collision, neglect, abuse, a liquid inlet, accident, alteration, screen is broken, incorrect use of non the accessories, or the goods quality problems caused by the installation of the software system; or torn, alter the subject stickers, serial number of the machine, anti fake mark without authorization.

2, Out of the valid date of warranty services;

3, Damage caused by majeure;

4, Not conformed with the fault of "mobile phone commodity performance failure table" the.

Maintenance Method

Within 12 months after product sold (to the actual date of delivery), the mobile phone host appeared in the mobile phone commodity performance failure of the listed performance of the situation, examined by the POMP official after-sales service center detection, based on your choice, you can enjoy free maintenance.

Maintenance Method selection:

1, Select the nearest POMP official website authorized repair outlets for free repair

2, Send back to the original plant for maintenance, mailing address: http://en.pompmobile.com/

Exchange notes

1, Since your purchase 7 days, the mobile phone host appeared the form of mobile phone product performance fault listed performance failures. Examined by pomp after-sales service center, on the basis of your choice, you can choose free of charge for return, replacement or repair.

2, Since your purchase within 15, mobile phone host appeared "mobile phone product performance fault form" listed performance failures. Examined by pomp after-sales service center, on the basis of your choice, you can choose free replacement or repair.

Note: when selecting return and replacement , customers should try to ensure that the integrity of the packaging and the completeness of all accessories, corresponding costs will be deducted if lost.